Privacy Policy
Last updated: October 2026
This policy explains how VPNNap handles data when providing account management, subscription services and website features. The marketing site's visit analytics, account records in the user panel and data involved in network acceleration are managed separately. Website analytics should not be interpreted as records of users' cross-border access. Please also read the Terms of Service before using the service.
Account Data and Purpose of Processing
No email address is required; an account can be created with a username and password. VPNNap processes usernames, password verification data and account status to identify accounts and verify logins. Providing an email address is not a condition of registration. Passwords should be stored as irreversible hashes and must not be kept as readable text accessible to support staff.
If users voluntarily provide an email address or other information in a support ticket, it is used only to handle the relevant request. Do not submit identity details, passwords or subscription credentials unrelated to the issue. Subscription tier, validity status and cumulative traffic are used to deliver the service, check allowances and handle billing, not to build profiles of browsing interests.
No-Logs Policy and Connection Data
VPNNap does not record which websites users access through the service, store browsing content, destination URLs or DNS query history, or keep connection logs that could be used to reconstruct an individual's browsing activity.
Temporary session information needed to maintain an active connection is used for forwarding and status management only while the connection is active; it is not retained as connection history afterward. Cumulative account traffic is billing data and is handled separately from destination websites, page paths and communications content. Troubleshooting should rely on necessary error types and aggregated operational metrics, not on collecting browsing content.
Website Analytics and Local Storage
Website analytics help us understand referral sources, page views and entry-point clicks so we can improve content and workflows. Analytics are limited to website and user-panel interactions and do not extend to other websites accessed over international routes. Passwords, authentication credentials, payment credentials and complete subscription links should not be included in analytics submissions.
Cookies and local storage support features such as session identification, login status and language preferences. Authentication data stored in the browser by the panel is used for subsequent account requests; related authentication state should be cleared after logging out. Users can delete or restrict local data through browser settings. After clearing it, users may need to log in again and reset preferences. Website analytics are not required to provide a subscription.
Order Records and Third-Party Payments
VPNNap retains account-linked orders, plans, amounts, payment statuses and refund records to verify transactions, deliver subscriptions and handle disputes. Payment methods are Alipay / WeChat Pay / USDT; the relevant payment service or transaction network processes each transaction.
Payment processors handle information needed to complete transactions according to their own rules. VPNNap receives the transaction identifiers and results needed to verify orders and does not ask users for payment account passwords. USDT transactions may leave publicly searchable records on public networks; VPNNap does not control or delete those records. Check the order details and recipient information before proceeding to payment.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account features; support-ticket data is retained while requests are handled and any necessary review takes place; and order records are retained as needed for transaction verification, dispute handling and applicable legal requirements. Once the purpose has ended and no retention obligation remains, data should be deleted or irreversibly anonymized. Data is not kept indefinitely without a purpose.
Users can log in to the panel and submit requests to access, correct or delete account data through the support ticket portal. Account ownership must be verified before processing; do not send passwords in support tickets. Deletion may prevent continued use of a subscription. Records that must be retained by law or are still involved in a dispute will have their use restricted, and the reason for retention will be explained.
Data Sharing and Policy Updates
Data is shared with relevant recipients only when needed to complete payments, provide necessary technical support or meet applicable legal obligations, and only to the extent required for that purpose. VPNNap does not sell users' browsing records as a business activity or use support-ticket content for unrelated promotions.
Policy changes will be published on this page, and the month shown at the top will be updated. Important changes to processing purposes or user rights will be announced on the website or in the panel. Where a new purpose requires consent, consent must be obtained first. Questions about this policy or data handling can be submitted through a panel support ticket.